Welcome to our career page

Find out more about our company and what it is like to work with us.

This is what we do.

Here at Breas you get the chance to help in developing products that really matter.
Medical centers all over the world rely on our ventilators to treat a variety of neuro muscular and lung related diseases. What we do here matters. Every day. If you want to do work that matters, we would love for you to be a part of our team.

Open positions

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Job category: Service
Location: Boston
Apply by: 2024-07-17

Purpose of the role

  •  The technical support specialist is responsible for level 2 technical support for all Breas products to our customers via email, phone and in person. (level 1 should be handled by Customer Service)
  • Responsibilities
  •  Maintain and develop excellent technical and application knowledge relevant to Breas’ full line of respiratory products
  • Provide technical and application support to internal and external customers, on Vivo Ventilators, Z1 and Z2 CPAP devices, and connectivity software applications such as EveryWare, Nitelog and other future products/applications
  • Manage incoming calls and emails regarding product problems and service questions.
  • Appropriately escalate issues to appropriate departments (technical, service, clinical) Work cross functionally with Global and Local Service departments, Engineering and Product Management.
  • Keep detailed and organized record of customer interaction in Jira or other Issue Management Software
  • Support Sales Team by answering technical support questions
  • Handle and coordinate Complaint, RMA/Repair and Preventative Maintenance tickets
  • Enter Repair and Service orders in JDE.
  • Multitask all of the above throughout varying days and weeks for expeditious response times
  • Complete projects, attend meetings, and collaborate as necessary

Minimum Key Requirements

  • A Bachelor’s Degree is preferred but not required. In addition, the technical support specialist should possess the following skills:
  • 3-5 years experience as a technical support or technical customer service person for a technical products or med-tech company.
  • Experience with complaint handling and document management systems
  • Experience in MRP systems such as JD Edwards.
  • Experience working with CRM tools.
  • Excellent communication skills, both written and verbal
  • The ability to work in a fast-paced environment
  • Ability to prioritize and address issues
  • Self-motivated, diligent, highly organized, and team oriented
  • Strong analytic aptitude and problem-solving skills
  • Experience in working with multiple facets of an organization (Service, Engineering, Operations)
  • The ability to maintain calm under pressure. Ability to defuse an “angry/frustrated” customer and disengage when appropriate
  • Strong technical skills
  • Ability to research the answers to questions using the device Instructions for Use.
  • Ability to work under minimum supervision with a high degree of organizational and technical competence.
  • Ability to travel as needed (5% of time max.) to customer’s locations to train, do FW upgrades and help trouble shoot issues.
  • A deep understanding of business, products, and customers’ needs
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers

Job category: Operations
Location: Stratford-Upon-Avon
Apply by: 2024-07-14

An exciting opportunity has arisen within Breas UK for a circuits assembly / dispatch operative to join our breathing circuits, accessories and dispatch team.

Job category: Legal
Location: Mölnlycke
Apply by: 2024-06-28

We are now looking for a new DPO to be part of our journey and be our data protection law expert.

Job category: Operations
Location: Mölnlycke
Apply by: 2024-06-22

If you are ready to take on this challenge with Breas, where you can make a profound impact and improve lives together with us, then we would love to hear from you!

Job title: Global Planner
Job category: Operations
Location: Mölnlycke
Apply by: 2024-06-24

The Global Planner will play a pivotal role in securing the availability of all sellable products along with the availability of all production components with the aim to achieve a high service level/delivery accuracy of our company’s delivery promises to customers.

INNOVATION FOR BETTER BREATHING AND QUALITY OF LIFE.

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Breas has been awarded the Together Tech “Better World Developer Award” for the development of the Vivo 1-2-3 platform. Read more here:
Breas is Better World Developer 2020