Service Technician

When you can´t breathe, nothing else matters.

We are looking for a Service Technician who wants to work in a company that is striving to make an impact and change the world of home mechanical ventilation for the better.

You will be joining Breas at a very exciting stage of our journey. We have launched two new product series within our Vivo range, with a total of seven new ventilator products. These new products will help us grow globally and enable us to be our customers preferred choice within the mechanical ventilator product segment.

This exciting position is within our Service department based at our Breas global headquarters in Mölnlycke, Sweden. Breas Medical is owned by Fosun Pharmaceutical (Group) Co., Ltd.

We are looking for

We are looking for a Service Technician with a couple of years’ experience in a technical/service role. You will be responsible for perform maintenance, fault investigation and repair to loan, demonstration and returned customers’ equipment. Manage the RMA process in Jira, decide on warranty issues and handle non-warranty issues. This includes quotations, reminders and selling of spare parts. You will also be utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving

The major tasks you will be working on will be

• Receive, register, repair and ship back units from customers
• Accurate reporting in complaint handling system JIRA.
• Follow complaint handling procedures
• Closely co-operate with Technical Support and engineering support
• Support other Service / tech support specialists within the organization with problem solving, advice and training

Experience you will bring

• Technical education and/or minimum 3 years’ experience in technical/service role.
• Strong commitment to take responsibility for own tasks, competences and beyond.
• Good at prioritization and structured with the ability to work cross-functionally.
• Strong communication and documentation skills ( both Swedish and English)

What Breas will bring

Working at Breas will give you a family feeling as it will be easy to connect with your teammates including short decision pathways.  You will be involved in many different exciting projects which will be give you a non-static work environment.

More About Us

Our mission at Breas Medical is to improve the quality of life and care of respiratory patients around the world through a personal commitment to innovation, quality and customer focus.

Breas Medical is a global company headquartered in Sweden, with over 30 years of expertise in ventilation, airway clearance and sleep solutions. We are passionate experts dedicated to respiratory care, with unwavering focus on the patient and the caregiver, delivering high quality and reliable products. We respond to your changing needs with agility, and while growing globally, we take customer care personally. Our solutions cover a broad range of devices, consumables, service solutions, educational & training programs and comprehensive connectivity capabilities to improve the quality of life of patients, from hospital to home.

Find out more about Breas:
educationbybreas.com
breas.com or check out our channel on Twitter, LinkedIn or Facebook.