JDE Support Specialist

When you can´t breathe, nothing else matters. That’s why a career at Breas Medical matters.

Our mission is to improve the quality of life and care of respiratory patients around the world through a personal commitment to innovation, quality, and customer focus.

Are you our next JDE Support Specialist?

We are seeking a skilled and proactive JDE Support Specialist to join our dynamic team. The primary responsibility of this role is to provide first-line support for our end users utilizing Oracle JD Edwards EnterpriseOne. The ideal candidate will be adept at troubleshooting, resolving issues, and ensuring seamless functionality of our ERP system.

Main responsibilities

• Serve as the initial point of contact for end user support requests related to Oracle JD Edwards EnterpriseOne.
• Respond to and manage support tickets via Jira ticketing system promptly and effectively.
• Troubleshoot and resolve issues related to system functionality, configurations, and user errors.
• Collaborate with cross-functional teams including IT, development, and business stakeholders to address complex issues and implement solutions.
• Provide guidance and training to end users on system features, functionalities, and best practices.
• Document support processes, troubleshooting steps, and resolutions for knowledge sharing and future reference.
• Proactively identify opportunities for system enhancements, optimizations, and process improvements.

To be successful in this job, we believe that you possess the following requirements and skills.

• Bachelor’s degree in information technology, Computer Science, or related field.
• Previous experience providing technical support for Oracle JD Edwards EnterpriseOne or similar ERP systems.
• Proficiency in utilizing Jira or similar ticketing systems for managing support requests.
• Strong understanding of ERP system architecture, modules, and functionalities.
• Excellent troubleshooting and problem-solving skills with a meticulous attention to detail.
• Effective communication skills with the ability to convey technical information to non-technical stakeholders.
• Proven ability to work collaboratively in a fast-paced, team-oriented environment.
• Oracle JD Edwards EnterpriseOne certifications or training (preferred).

To apply, please submit your resume, and any other relevant materials. We look forward to hearing from you.

Please note that we work with continuous recruitment. 

More About Us

Breas Medical is a global company headquartered in Sweden, with over 30 years of expertise in ventilation, airway clearance and sleep solutions. We are passionate experts dedicated to respiratory care, with unwavering focus on the patient and the caregiver, delivering high quality and reliable products. We respond to your changing needs with agility, and while growing globally, we take customer care personally. Our solutions cover a broad range of devices, consumables, service solutions, educational & training programs, and comprehensive connectivity capabilities to improve the quality of life of patients, from hospital to home.

Breas Medical employs over 300 people globally. Our solutions reach 50 counties around the world, and we manufacture our product in four countries, China, UK, Sweden, and the US.

Find out more about Breas:
educationbybreas.com
breas.com

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