IT Support Specialist

Location

Boston

Apply by

2024-11-22

When you can´t breathe, nothing else matters. That’s why a career at Breas Medical matters.

Our mission is to improve the quality of life and care of respiratory patients around the world through a personal commitment to innovation, quality, and customer focus.

Are you our next IT Support Specialist?

As IT Support Specialist at Breas Medical Inc., you will play a vital role in the Global IT department supporting the users with our digital workspace, computer hardware, network infrastructure, and implement technology solutions necessary to support the future growth. Support to our team members via phone, email, or in-person for hardware and software configurations and installations, as well as provide application support as needed.

Main responsibilities

Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.
Develop, document, and implement standard operating procedures and customer service guidelines relating to IT support.
Perform preventative and routine maintenance.
Maintain inventory of all equipment, hardware, software, and supplies.
Collaborate with Global IT department to ensure efficient operation of the desktop computing environment.
Where required, administer, and resolve issues with associated end-user workstation, telecom, and networking products.
Receive and respond to incoming calls, e-mails, and/or support tickets regarding desktop, networking, and telecom problems.
Works with Global IT Manager to determine daily/weekly priorities and to troubleshoot advanced technical problems.
Occasional emergency support and troubleshooting outside of normal works hours required.

Technologies you’ll be using:

Windows 10/11
Android OS/iOS
Windows Server
Microsoft Entra ID, Microsoft Intune
Microsoft/Office 365, SharePoint Online, and Microsoft Teams
Atlassian Jira Service Management

To be successful in this job, we believe that you possess the following requirements and skills.

First line support to Breas Medical US.
Strong customer-service orientation.
Extensive knowledge in Windows 10/11 and Microsoft 365/Office 365 suite.
Excellent troubleshooting skills related to desktop computer hardware and software.
Knowledge in Entra ID, Windows Server, Active Directory, Microsoft Intune, SharePoint Online, Remote connectivity tools, Video conferencing systems, Commercial Cloud Services (C2S) environment, and hardware.
Technical knowledge of desktop hardware and software, including Microsoft OS, Apple iOS, and Microsoft Office applications.
Technical knowledge of label printers, production printers and handheld devices.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Ability to conduct research into PC issues and products as required.
Strong written and oral communication skills in English.
Ability to present ideas in user-friendly language.

To apply, please submit your resume, and any other relevant materials. We look forward to hearing from you.

Please note that we work with continuous recruitment.

More About Us

Breas Medical is a global company headquartered in Sweden, with over 30 years of expertise in ventilation, airway clearance and sleep solutions. We are passionate experts dedicated to respiratory care, with unwavering focus on the patient and the caregiver, delivering high quality and reliable products. We respond to your changing needs with agility, and while growing globally, we take customer care personally. Our solutions cover a broad range of devices, consumables, service solutions, educational & training programs, and comprehensive connectivity capabilities to improve the quality of life of patients, from hospital to home.

Breas Medical employs over 300 people globally. Our solutions reach 50 counties around the world, and we manufacture our product in four countries, China, UK, Sweden, and the US.

Find out more about Breas:
educationbybreas.com
breas.com

or check out our channel on Twitter, LinkedIn, or Facebook.

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I agree that my personal information is handled in accordance with the following privacy notice

1. Privacy Notice

1.1 Who are we?

Breas was founded in Gothenburg, Sweden, in 1991 and has provided innovative respiratory medical device products to the global market for more than 25 years. Breas Medical AB, Breas Medical, Inc., Breas Medical Ltd., Breas Medical SRL, and Breas Medical GmbH (“BREAS” “We” “Our” “Us”). Breas has long been known for its Swedish design, reliable technology and ease of use. Breas offers a comprehensive line of respiratory medical devices in Homecare Life Support Ventilation, Non-Invasive Ventilation, Airway Clearance and CPAP treatment.

Breas is strongly committed to protecting the privacy of Your personal information. This Privacy Notice explains Our data collection and use practices with respect to the Workbuster website. By using the pages in Workbuster, You, as a User of Workbuster, agree to the information collection and use practices described in this Privacy Notice. If You agree to the terms set forth herein, tick the “I Agree” box to apply for a position at Breas.

Our Information Governance Officer and data protection representatives can be contacted directly here:

privacy@breas.com
+46 031 86 88 00
Breas Medical AB, Företagsvägen 1, 435 33 Mölnlycke, Sweden

The personal data We would like to collect from You are:

Personal data type:	Source (where Breas obtained the personal data from if it has not been collected directly from You, the data subject. Note if the personal data has been accessed from publicly accessible sources):
First Name and Last Name	Collected from the User
Personal Photo (if provided in your CV)	Collected from the User
Email address	Collected from the User
Phone Number	Collected from the User
A link to Your LinkedIn profile	Collected from the User
Work history	Collected from the User
Educational History	Collected from the User
Personal Interests	Collected from the User

The personal data We collect will be used for the following purposes:

For You to apply for a position or submit a spontaneous application at Breas.
Sending You a confirmation email that Your application was received and to notify You about position updates, book interviews, and provide additional information.

Our legal basis for processing Your personal data:

Consent obtained from You
Necessary for the legitimate interests of the data controller or third party, unless the processing is overridden by the vital interests, including rights and freedoms

Any legitimate interests pursued by Us are as follows:

A way of communicating with the talent who are interested in working for Breas.

1.2 Consent

By consenting to this Privacy Notice, You are giving Us permission to process Your personal data specifically for the purposes identified.

Consent is required for Breas to process these types of personal data, but it must be explicitly given. Where We are asking You for sensitive personal data We will always tell You why and how the information will be used.

You may withdraw consent at any time by contacting our Information Governance Officer at:

privacy@breas.com
+46 031 86 88 00
Breas Medical AB, Företagsvägen 1, 435 33 Mölnlycke, Sweden

If You would like to close Your Workbuster account, please contact our HR Department at career@breas.com.

1.3 Disclosure

Breas will share Your personal data with third parties. The following third parties will receive Your personal data for the following purpose(s) as part of the processing activities:

Workbuster: Your personal data (name, photo, email address, phone number, Your LinkedIn profile link, work history, educational history, personal interests) will be processed for the following purposes:

For You to apply for a position or submit a spontaneous application at Breas.
Sending You a confirmation email that your application was received and to notify You about position updates, book interviews, and provide additional information.

1.4 Retention period

Breas will process Your personal data for two years and one month. Once You have requested to have Your account closed then Breas will delete all personal data within two weeks of the request.

1.5 Your rights as a data subject

At any point while We are in possession of or processing Your personal data, You, the data subject, have the following rights:

Right of access – You have the right to request a copy of the information that We hold about You.
Right of rectification – You have a right to correct data that We hold about You that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances You can ask for the data We hold about You to be erased from Our records.
Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right of portability – You have the right to have the data We hold about You transferred to another organisation.
Right to object – You have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – You also have the right to be subject to the legal effects of automated processing or profiling.
Right to judicial review: in the event that Breas refuses Your request under rights of access, We will provide You with a reason as to why. You have the right to complain as outlined in clause 1.6 below.

1.6 Complaints

In the event that You wish to make a complaint about how Your personal data is being processed by Breas, or how Your complaint has been handled, You have the right to lodge a complaint directly with the supervisory authority Datainspektionen in Sweden, Die Bundesbeauftragte für den Datenschutz und die Informationsfreiheit in Germany, The Information Commissioner’s Office in the UK, or Agencia de Protección de Datos in Spain and Breas’s Information Governance Officer. For questions regarding a complaint You have please contact Us at:

privacy@breas.com
+46 031 86 88 00
Breas Medical AB, Företagsvägen 1, 435 33 Mölnlycke, Sweden

1.7 Privacy Statement

Read more about how and why We use Your data here.

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About Breas

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IT Support Specialist

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