Technical Support Specialist

Location

Lyon

Apply by

2025-04-14

When you can´t breathe, nothing else matters. That’s why a career at Breas Medical matters.

Our mission is to improve the quality of life and care of respiratory patients around the world through a personal commitment to innovation, quality, and customer focus.

Are you our next Technical Support Specialist?

As a Technical Support Specialist at Breas, you will be responsible for providing Level 2 technical support for our full range of respiratory products. You will assist customers via phone, email, and in person, troubleshooting technical issues and ensuring a high level of service. This role requires strong problem-solving skills, cross-functional collaboration, and a commitment to delivering excellent support.

Main responsibilities

This dynamic role requires you to multitask across various responsibilities, from troubleshooting customer inquiries to collaborating with internal teams on projects and process improvements. You will continuously develop your technical expertise while ensuring timely and effective support for our customers and partners.

Provide Level 2 technical support for Breas respiratory products and software
Handle customer inquiries, troubleshoot issues, and escalate complex cases as needed
Work cross functionally with Global and Local Service departments, Engineering and Product Management
Maintain accurate records of customer interactions and service requests
Support the Sales Team with technical inquiries and product expertise
Process service requests, repairs, and maintenance tickets

To be successful in this job, we believe that you possess the following requirements and skills.

In this role, you'll need to be a highly organized, self-motivated individual who thrives in a fast-paced environment. You should have a strong customer-focused attitude, excellent communication skills, and the ability to stay calm under pressure. Your problem-solving abilities and team-oriented approach will help you collaborate effectively across departments and ensure customer satisfaction.

3-5 years of experience in technical support or customer service for technical products or med-tech companies
Experience working cross-functionally with teams in Service, Engineering, and Operations
Experience with complaint handling and document management systems
Proficiency in MRP systems (e.g., JD Edwards) and CRM tools
Familiar with updating and maintaining customer information in service databases
Ability to stay updated on product knowledge and company policies while resolving issues to drive customer satisfaction and contribute to the company's success.
Strong technical aptitude with the ability to research and resolve issues independently with minimal supervision

This position is based in our office in Lyon, France and require the ability to travel occasionally for customer support and training.

To apply, please submit your resume, and any other relevant materials. We look forward to hearing from you.

Please note that we work with continuous recruitment.

More About Us

Breas Medical is a global company headquartered in Sweden, with over 30 years of expertise in ventilation, airway clearance and sleep solutions. We are passionate experts dedicated to respiratory care, with unwavering focus on the patient and the caregiver, delivering high quality and reliable products. We respond to your changing needs with agility, and while growing globally, we take customer care personally. Our solutions cover a broad range of devices, consumables, service solutions, educational & training programs, and comprehensive connectivity capabilities to improve the quality of life of patients, from hospital to home.

Breas Medical employs over 300 people globally. Our solutions reach 50 counties around the world, and we manufacture our product in four countries, China, UK, Sweden, and the US.

Find out more about Breas:
educationbybreas.com
breas.com

or check out our channel on Twitter, LinkedIn, or Facebook.

Quand vous ne pouvez pas respirer, rien d'autre ne compte. C'est pourquoi une carrière chez Breas Medical a du sens.

Notre mission est d'améliorer la qualité de vie et les soins des patients atteints de troubles respiratoires dans le monde entier grâce à un engagement personnel envers l'innovation, la qualité et l'orientation client.

Êtes-vous notre prochain Spécialiste du Support Technique?

En tant que Spécialiste du Support Technique chez Breas, vous serez responsable du support technique de niveau 2 pour notre gamme complète de produits respiratoires. Vous assisterez les clients par téléphone, e-mail et en personne, en résolvant les problèmes techniques et en garantissant un service de haute qualité. Ce rôle nécessite de solides compétences en résolution de problèmes, une collaboration interfonctionnelle et un engagement à fournir un excellent support.

Principales responsabilités

Ce rôle dynamique vous demandera de gérer plusieurs tâches, allant du dépannage des demandes clients à la collaboration avec les équipes internes sur des projets et des améliorations de processus. Vous développerez en permanence votre expertise technique tout en garantissant un support efficace et réactif à nos clients et partenaires.

Fournir un support technique de niveau 2 pour les produits et logiciels respiratoires de Breas
Gérer les demandes des clients, résoudre les problèmes techniques et escalader les cas complexes si nécessaire
Travailler en collaboration avec les équipes Service, Ingénierie et Gestion des Produits au niveau local et mondial
Assurer un suivi précis des interactions clients et des demandes de service
Soutenir l'équipe commerciale en répondant aux questions techniques et en apportant une expertise produit
Traiter les demandes de service, les réparations et les tickets de maintenance

Pour réussir dans ce poste, nous pensons que vous possédez les compétences et exigences suivantes.

Pour réussir dans ce poste, vous devez être une personne organisée et autonome, capable d'évoluer dans un environnement dynamique. Vous avez un fort sens du service client, d'excellentes compétences en communication et la capacité de garder votre calme sous pression. Votre esprit d'analyse et votre approche collaborative vous permettront de travailler efficacement avec différentes équipes et d'assurer la satisfaction des clients.

3 à 5 ans d'expérience en support technique ou service client dans le domaine des produits techniques ou du med-tech
Expérience de travail en collaboration avec les équipes Service, Ingénierie et Opérations
Expérience en gestion des réclamations et des systèmes de gestion documentaire
Maîtrise des systèmes MRP (ex. JD Edwards) et des outils CRM
Capacité à mettre à jour et gérer les informations clients dans les bases de données de service
Capacité à rester à jour sur les connaissances produits et les politiques de l'entreprise, tout en garantissant la satisfaction client
Solide aptitude technique avec la capacité de rechercher et résoudre des problèmes de manière autonome

Ce poste nécessite des déplacements occasionnels pour le support client et la formation.

Postuler

Pour postuler, merci de nous envoyer votre CV et tout autre document pertinent. Nous avons hâte de vous rencontrer!
Veuillez noter que nous recrutons en continu.

À propos de nous

Breas Medical est une entreprise internationale dont le siège est en Suède, avec plus de 30 ans d'expertise en ventilation, dégagement des voies respiratoires et solutions de sommeil. Nous sommes des experts passionnés dédiés aux soins respiratoires, avec une attention constante portée aux patients et aux soignants, offrant des produits fiables et de haute qualité.

Nous évoluons avec agilité pour répondre à vos besoins, et bien que nous soyons en pleine expansion mondiale, nous plaçons la relation client au cœur de notre engagement. Nos solutions couvrent une large gamme d’appareils, de consommables, de services, de programmes éducatifs et de connectivité complète pour améliorer la qualité de vie des patients, de l’hôpital au domicile.

Breas Medical compte plus de 300 employés dans le monde. Nos solutions sont présentes dans 50 pays et nous fabriquons nos produits en Chine, au Royaume-Uni, en Suède et aux États-Unis.

Pour en savoir plus sur Breas:

educationbybreas.com
breas.com

Suivez-nous sur Twitter, LinkedIn et Facebook.

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I agree that my personal information is handled in accordance with the following privacy notice

1. Privacy Notice

1.1 Who are we?

Breas was founded in Gothenburg, Sweden, in 1991 and has provided innovative respiratory medical device products to the global market for more than 25 years. Breas Medical AB, Breas Medical, Inc., Breas Medical Ltd., Breas Medical SRL, and Breas Medical GmbH (“BREAS” “We” “Our” “Us”). Breas has long been known for its Swedish design, reliable technology and ease of use. Breas offers a comprehensive line of respiratory medical devices in Homecare Life Support Ventilation, Non-Invasive Ventilation, Airway Clearance and CPAP treatment.

Breas is strongly committed to protecting the privacy of Your personal information. This Privacy Notice explains Our data collection and use practices with respect to the Workbuster website. By using the pages in Workbuster, You, as a User of Workbuster, agree to the information collection and use practices described in this Privacy Notice. If You agree to the terms set forth herein, tick the “I Agree” box to apply for a position at Breas.

Our Information Governance Officer and data protection representatives can be contacted directly here:

privacy@breas.com
+46 031 86 88 00
Breas Medical AB, Företagsvägen 1, 435 33 Mölnlycke, Sweden

The personal data We would like to collect from You are:

Personal data type:	Source (where Breas obtained the personal data from if it has not been collected directly from You, the data subject. Note if the personal data has been accessed from publicly accessible sources):
First Name and Last Name	Collected from the User
Personal Photo (if provided in your CV)	Collected from the User
Email address	Collected from the User
Phone Number	Collected from the User
A link to Your LinkedIn profile	Collected from the User
Work history	Collected from the User
Educational History	Collected from the User
Personal Interests	Collected from the User

The personal data We collect will be used for the following purposes:

For You to apply for a position or submit a spontaneous application at Breas.
Sending You a confirmation email that Your application was received and to notify You about position updates, book interviews, and provide additional information.

Our legal basis for processing Your personal data:

Consent obtained from You
Necessary for the legitimate interests of the data controller or third party, unless the processing is overridden by the vital interests, including rights and freedoms

Any legitimate interests pursued by Us are as follows:

A way of communicating with the talent who are interested in working for Breas.

1.2 Consent

By consenting to this Privacy Notice, You are giving Us permission to process Your personal data specifically for the purposes identified.

Consent is required for Breas to process these types of personal data, but it must be explicitly given. Where We are asking You for sensitive personal data We will always tell You why and how the information will be used.

You may withdraw consent at any time by contacting our Information Governance Officer at:

privacy@breas.com
+46 031 86 88 00
Breas Medical AB, Företagsvägen 1, 435 33 Mölnlycke, Sweden

If You would like to close Your Workbuster account, please contact our HR Department at career@breas.com.

1.3 Disclosure

Breas will share Your personal data with third parties. The following third parties will receive Your personal data for the following purpose(s) as part of the processing activities:

Workbuster: Your personal data (name, photo, email address, phone number, Your LinkedIn profile link, work history, educational history, personal interests) will be processed for the following purposes:

For You to apply for a position or submit a spontaneous application at Breas.
Sending You a confirmation email that your application was received and to notify You about position updates, book interviews, and provide additional information.

1.4 Retention period

Breas will process Your personal data for two years and one month. Once You have requested to have Your account closed then Breas will delete all personal data within two weeks of the request.

1.5 Your rights as a data subject

At any point while We are in possession of or processing Your personal data, You, the data subject, have the following rights:

Right of access – You have the right to request a copy of the information that We hold about You.
Right of rectification – You have a right to correct data that We hold about You that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances You can ask for the data We hold about You to be erased from Our records.
Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right of portability – You have the right to have the data We hold about You transferred to another organisation.
Right to object – You have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – You also have the right to be subject to the legal effects of automated processing or profiling.
Right to judicial review: in the event that Breas refuses Your request under rights of access, We will provide You with a reason as to why. You have the right to complain as outlined in clause 1.6 below.

1.6 Complaints

In the event that You wish to make a complaint about how Your personal data is being processed by Breas, or how Your complaint has been handled, You have the right to lodge a complaint directly with the supervisory authority Datainspektionen in Sweden, Die Bundesbeauftragte für den Datenschutz und die Informationsfreiheit in Germany, The Information Commissioner’s Office in the UK, or Agencia de Protección de Datos in Spain and Breas’s Information Governance Officer. For questions regarding a complaint You have please contact Us at:

privacy@breas.com
+46 031 86 88 00
Breas Medical AB, Företagsvägen 1, 435 33 Mölnlycke, Sweden

1.7 Privacy Statement

Read more about how and why We use Your data here.

Contact us

About Breas

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Technical Support Specialist

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