Customer Service Administrator

Customer Service Administrator (ClearCare)

📍 Stratford-upon-Avon, Warwickshire
🕒 Full-time | Permanent

Are you a detail-oriented, customer-focused professional looking to make a meaningful impact in the healthcare sector? We’re seeking a Customer Service Administrator to join our dedicated team supporting patients, carers, and hospitals through our ClearCare scheme.

What You’ll Be Doing

ClearCare Scheme Management

• Liaising with hospitals, patients, and carers to coordinate services.
• Organising annual servicing and responding to emergencies.
• Maintaining accurate patient records and processing service paperwork.
• Registering new patients and managing contract closures.
• Handling quarterly consumables orders and rental device stock.
• Managing inventory and work orders in JDE, including fixed asset updates.

Customer Service Administration

• Answering calls and assisting with customer and patient enquiries.
• Processing sales orders via JDE SOP system.
• Supporting credit control and preparing quotations/invoices.
• Carrying out general administrative tasks to support the wider team.

What We’re Looking For

• Minimum GCSEs in Maths and English.
• Previous customer service experience preferred.
• Strong relationship-building and communication skills.
• Highly organised, self-motivated, and team-oriented.
• Exceptional attention to detail, especially with sensitive patient data.
• Proficient in Excel, Word, and Sales Order Processing systems.
• Positive, polite, and professional attitude.

Why Join Us?

You’ll be part of a small, supportive team making a real difference in patients’ lives. This is a great opportunity to grow your skills in a dynamic and meaningful role within the medical device industry.